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FAQs

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A1

  • Q1: How can I use Split screen?
    You can run two different applications on the same screen.
    • Step 1: Click the multi task key and long press application to drag to the top of the screen.
    • Step 2: Click to select another application that needs split screen. .
    • Step 3: Or long press the multi-task key on the split table application page.
    • Step 4: Now you can run two different applications on the same screen.
  • Q2: Facebook Live not working?
    • Step 1: Go to setting, and then select “Apps”.
    • Step 2: From there click on “Facebook”.
    • Step 3: From there select “Storage”.
    • Step 4: From there Clear Data and Clear cache, then again login face it will be there.
  • Q3: How to activate the fingerprint sensor in A1?
    • Step 1: Go to setting, and then select “Security” and select “Fingerprint”.
    • Step 2: From there click on “Add Fingerprint”.
    • Step 3: Place your finger on Home button at the bottom of the screen and feel the vibration.
    • Step 4: Lift your finger, then touch the sensor again
    • Step 5: Move your finger slightly to add all the different parts of your fingerprint
    • Step 6:.Once it will complete then it will show Fingerprint has been added successfully.
    Note: - When the fingerprint recognition is not available then mobile phone security password can be used to unlock the device.
  • Q4: What is MaxxAudio and how to use?
    The Video and Music player is powered with MaxxAudio, creatively engineered by Waves, a recipient of Technical GRAMMY Award. When the lights on, the music you are listening to and movies you are watching are powered by MaxxAudio, with louder, deeper and clearer sound experience.
    How to use it:-
    • Step 1: Go to setting and then select sound and vibration.
    • Step 2: Select WAVES MaxxAudio and turn it on.
    • Step 3: Now go to Music/Video Player.
    • Step 4: Then play music/Video and then click the Waves symbol. Make sure waves symbol should glow light.
  • Q5: Enter button is not working, while typing the any text?
    For Enter button you can change the settings of keyboard with the help of below guidelines-
    • Step 1: Open text message.
    • Step 2: Go to popular apps then Keys.
    • Step 3: Go to fourth option “ Emoji access on entre key”.
    • Step 4: Turn it on and then check.
  • Q6: Can we move apps to SD card on the Gionee A1?
    NO
  • Q7:Upto how many fingers can be used to activate the Finger Print Security?
    We can set up to 5 fingers as finger print security in A1.
  • Q8: What is beautified Video and how to use it?
    Video automatically detect the face and support 7-level beauty adjustment, WhatsApp and other video calls can automatically open beautified video.
    How to use it:-
    • Step 1: Turn the camera on.
    • Step 2: Select the video mode.
    • Step 3: Click the beauty icon to adjust the beauty level.
  • Q9: How can I recover the deleted photos and videos?
    • Step 1:  Open the gallery.
    • Step 2:  then select the setting from gallery.
    • Step 3:  Go to trash from there.
    • Step 4: Select any photo or video which you want to recover.
    • Step 5: After select the recover. Go back to gallery and check.

Elife E8

  • Q1: What type of OIS is used in Gionee Elife E8?

    The device uses the latest second generation OIS (Optical Image Stabilization) giving greater stability to the images that gives one more reason for photography lovers, so that they can take or capture moving objects also without any disturbance in the image

  • Q2: What is suspend option and what is benefits?

    Suspend option helps you to use the mobile phone without press the key. You can do the from this like:- Tap to return to the previous screen, Tap to lock the screen, Tap to open the option, Tap to return to the home screen and close. We can activate the same by doing below steps:-

    • Step 1:  Go to settings and then advance settings.
    • Step 2:  Select the suspend option.
    • Step 3:  Enable the suspend button from there.
    • Step 4: Come back to the home screen.
    • Step 5: There will be a round circle on home screen.
    • Step 6: Touch and use the option.

    Long press can be hidden in the notification bar.

  • Q3:What is Smart Screen recognition?
    This Smart Screen recognition will allow its users to get the best click, this can be selected from the settings of the camera. This lets the device to capture better picture depending on the situations, like the background and lighting.
  • Q4: What is meant by real time lossless zoom?
    Gionee is claiming that Elife E8 is the first smart phone with real-time loss less zoom. Generally, we lose the quality of the images as we zoom in and the images become grainy. But this is not the case with this smart phone as it uses optical zoom. This is going to be an interesting feature as we can capture far images without losing the clarity even after zooming.
  • Q5: What are the different camera mode on Gionee Elife E8?

    There are different camera modes available on E8. To view these modes, just open the camera app on the device and on the left side top we can find four color boxes that has to be tapped.

    • Normal
    • Professional
    • Face Beauty
    • Take anytime
    • Magic Focus Filter HDR
    • Panorama
    • Night
  • Q6: How to enable fingerprint sensor on the device?
    To set-up fingerprint sensor on E8, go to the settings of the device and tap on the the option security. Now we can see the Fingerprint option that has to be selected. There is a message stating to set-up phone security password. After setting the password, it will ask you for a security question and answer. Now follow the instructions by placing your finger on the sensor at the rear of the device. The user can add up to five different fingers to unlock the device.
  • Q7: How to change GPS setting to achieve better and more accurate results?
    • Step 1:  Go to main menu and select setting
    • Step 2: Go to Mobile Location Service.
    • Step 3: Tab at GPS satellites.
    • Step 4: Check GPS EPO assistance.
  • Q8: How to change GPS setting to achieve better and more accurate results?
    Yes, to check if any Android update is available for the smartphone, go to the settings of the device and we can find an option About phone. Now tap on the System update option and you can find if there is any update available for the device by clicking on check for updates. Currently the device runs on Android 5.1 lollipop with Amigo 3.1 UI on top.
  • Q9: Can the device capture 4K videos?
    Gionee Elife E8 can capture 4k videos (2160@30fps) with its 24 MP camera on the rear. The device also has an 8 MP camera on the front for high quality video calls. 4k video capturing feature is not available on all the devices, even very few flagship are capable of capturing 4K videos, so this will be a notable feature on this device.
  • Q10: How does Fast-Focus work?
    Fast focus feature on the Gionee Elife E8, lets you to shoot up to 5 photos in an amazing 0.8 seconds only. By double clicking the camera button, the device captures 5 photos within 0.8 seconds.

Elife E7

  • Q1: What is Push mail and how to configure it?

    Push email is a method of having email received for a user on a server automatically forwarded to Mobile Devices.

    • Step 1: Open your device's email application.
    • Step 2: If you already have an email account set up, press Menu and tap Accounts. Press Menu again and tap Add account.
    • Step 3: Type your Email address and Password, and click Next.
    • Step 4: If you have IMAP, tap IMAP. If you're not sure, tap POP3.
    • Step 5: Enter your username and password for incoming server, depending on type of email you have.
    • POP3
    • Username => Enter your full email address.
    • Password =>Enter your email account password.
    • POP3 server => pop.secureserver.net
    • Port => 110
    • Step 6: Use these settings for your outgoing server.
    • SMTP (Outgoing Mail Server)
    • SMTP server => smtpout.secureserver.net
    • Port => 80
    • Security type => None
    • Step 7: Select Require sign-in and make sure your Username (your full email address) and Password are correct. Tap Next
    • Step 8: Tap Next again. Name your account and enter the name you want to display on outgoing messages.
    • Step 9: Done
  • Q2: What is Voice Dialing and How to use Voice Dialing in Android?
    • Voice dialing is a feature most modern phones support. It allows the user to dial a number by a voice command.
    • There are two ways this is done. The first way is for the user to record the commands in advance and then use them. This normally means that only the user who has recorded the commands may apply them.
    • The other kind of voice dialing enabled phones use text recognition and no prerecording is required. When someone issues a command these devices simply match it to the nearest contact in the phone book.
  • Q3: How many sensors does Gionee E7 have?
    • Proximity Sensor: A proximity sensor is a sensor able to detect the presence of nearby objects without any physical contact.
    • Gyro Sensor: Gyro sensors, also known as angular rate sensors or angular velocity sensors, are devices that sense angular velocity. In simple terms, angular velocity is the change in rotational angle per unit of time.
    • E-Compass: The E-Compass is an important sensor which maintains alignment of the display with the user's orientation.
    • Accelerometer Sensor: An Accelerometer detector is a device that detects moving objects, particularly people.
  • Q4: How can I change LCD effect?
    • Step 1: Go to the Settings->All settings.
    • Step 2: Select the Display and then go to LCD Effect.
    • Step 3: Choose one from the Color and Saturation as you required setting.

    Note: This will only change the mobile phone screen effect after regulation, the actual effect will not change the picture.

  • Q5: What is Smart Gestures and how many smart gestures are in E7?
    • The smart gesture system supports a variety of experience and control, through gesture can be more convenient operation.
    • Procedure: Settings >All Settings > Smart Gesture, check Smart Gestures to turn it on.
    • Smart Dial: Settings > All Settings > Smart Gesture, click to turn the Smart dial on (In message content page, contacts details page or call history details page, directly dial the number of the sender; in contacts details page, directly dial the first number if you have many numbers).
    • Smart answer: Settings > All Settings > Smart Gesture, click to turn the Smart Answer on (Pick up the phone to your face so it will answer the incoming call automatically).
    • Pause Alarm: Settings >All Settings >Smart Gesture, click to turn the Pause alarm on (Flip back the phone to pause the on-going alarm).
    • Double Click wake: Setting> All setting > Smart Gesture, click to turn the Double click wake on (In the mobile phone dormant state quick fingers tapping the screen two times, can wake up the mobile phone).
    • Quick Operating: Setting> All setting > Smart Gesture, click to turn the Quick Operating on (When the phone is sleep, by drawing the gesture to the shape above can open the selected application or dial to the selected people. Clicking the shape above can set which application to open or which people to dial. If the user has set the screen lock mode to password mode or pattern mode, this will not take effect).
    • Open the camera rotation camera: Settings >All Settings > Smart Gesture, click to turn the Open the camera rotation camera on. (You can manual rotary camera open the camera).
  • Q6: Delete the recent document for better performance. Due to recent documents phone will hang, get slow and consume more power.

    Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.

    • Step 1: First go to the Home screen.
    • Step 2: Then long press Home Key.
    • Step 3: Then recent document will appear on the screen.
    • Step 4: Swipe them one by one and delete them for better performance.

Elife E3

  • Q1: What is GPS and How to use GPS in Android?

    The Global Positioning System (GPS) is a satellite-based navigation system made up of a network of 24 satellites placed into orbit by the U.S. Department of Defense. GPS was originally intended for military applications, but in the 1980s, the government made the system available for civilian use.

    • Step 1: First tap the Google Play app icon on your Android device’s home screen to open the Android Market.
    • Step 2: Tap the Search icon in the top right corner.
    • Step 3: Use the search bar at the top to search for Google Maps.
    • Step 4: Tap the Google Maps icon and click Install.
    • Step 5: Launch the Google Maps app by tapping the icon on your device’s home screen.
    • Step 6: Tap the GPS icon from the launcher to use GPS to locate you on a map. It is located in the bottom right corner.
    • Step 7: Tap the Route icon from the launcher to enter a destination and get step-by-step directions.
    • Step 8: Tap the Search icon from the launcher to search for a location using text.
    • Step 9: Alternatively, you can search for a location using your voice by tapping the microphone icon next to the search input field.
  • Q2: How many sensors does Gionee E3 have?
    • Proximity Sensor: A proximity sensor is a sensor able to detect the presence of nearby objects without any physical contact.
    • Gyro Sensor:- Gyro sensors, also known as angular rate sensors or angular velocity sensors, are devices that sense angular velocity. In simple terms, angular velocity is the change in rotational angle per unit of time.
    • E-Compass:-The E-Compass is an important sensor which maintains alignment of the display with the user's orientation.
  • Q3: How can I set pattern lock on my phone?
    • Step 1: First go to the settings.
    • Step 2: Select Security option. Then go to screen security Security Lock.
    • Step 3: Choose screen lock option Pattern and then press Next.
    • Step 4: It will ask you to draw a pattern to set as a pattern lock. After that it will ask you to draw a second time for “CONFIRM”. After confirmation, the same is set as pattern lock.
  • Q4:How to take screen shot on Gionee E3?
    • Step 1: First Open that file, image, app or desktop of which you want to take screen shot.
    • Step 2: Press Volume down key (-) and Power on/off key at same time.
    • Step 3: You will hear a photo click sound.
    • Step 4: Please check the notification and captured screen shot.
  • Q5: How can I set a song as Voice call ringtone?
    • Step 1: Go to the System settings->All settings.
    • Step 2: Select the Sound and Vibrate and then go to Voice call ringtone.
    • Step 3: Choose Sim 1 or Sim 2 to where you want to set a song as Voice call ringtone.
    • Step 4: If Sim 1->go to Local and from there select song and press Ok.
  • Q6: How Active noise cancellation with dedication mic works in E3?

    All of us have experienced trying to make a mobile phone call from a noisy street, crowded restaurant or train station where the background noise can make it impossible to hear the incoming call. It can be worse when the person next to you in these situations is yelling into the receiver in an attempt to be heard. Active and passive noise canceling technologies can minimize background noise in high end headphones; however these technologies today cannot provide the same benefits in mobile handsets. Clearly mobile handsets could benefit from noise cancellation.

  • Q7:You can also update your handset through OTA. Procedure of upgrade is given below:
    • Step 1: First go to Main Menu and select Settings.
    • Step 2: Go to About phone.
    • Step 3: Select System updates.
    • Step 4: Press Check new version.
    • Step 3: After this, a list of issues which are solved with this new software version will appear.
    • Step 4: It will ask you to Download. Check again once download is complete.
  • Q8: Not able to download app from UC browser?
    • Step 1: Go to the Settings of UC browser.
    • Step 2: Clear the history.
    • Step 3: Change the default path to SD card.
    • Step 4: Now download the app.

Elife E7 Mini

  • Q1: How to take backup of contacts and SMS?

    For contact backup

    Step 1: User can take back up on "Gmail".
    Step 2: Go to main menu, Select "Contact" and then go to "More".
    Step 3: In option select "Export/ Import Contact".
    Step 4: Select Source & Destination point to take backup.

    For SMS backup

    Step 1: User can take back up on "Gmail".
    Step 2: Go to main menu, Select "Message" and then go to "More".
    Step 3: In option select "Export/ Import Contact".
    Step 4: Select Source & Destination point to take backup.

  • Q2: How to take a photo with Gesture shot?
    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
  • Q3: How much ROM space available for user?
    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
  • Q4: Need to manually play each song?
    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

S6 Pro

  • Q1: What is the hardware used inside the device?
    It has a 1.8GHz Octa Core processor with MediaTek MT6755 chipset coupled with 4GB RAM and 64GB inbuilt storage that is expandable up to 128 GB via MicroSD card.
  • Q2:How to activate the fingerprint sensor in S6 Pro?
    • Step 1: Go to settings, and then select “Security” and select “Fingerprint”.
    • Step 2: From there click on “Add Fingerprint”.
    • Step 3: Place your finger on Home button at the bottom of the screen and feel the vibration.
    • Step 4: Lift your finger, then touch the sensor again
    • Step 5: Move your finger slightly to include all the different parts of your fingerprint
    • Step 6:.Once it completes, the screen will display that the fingerprint has been added successfully.

    Note:- When the fingerprint recognition is not available, mobile phone security password can be used to unlock device

  • Q3: How to Factory Reset an Android phone?
    • Step 1: Go to setting, and then select “Advance Setting” then select “Backup & Restore”.
    • Step 2: From there “Factory Data Reset”.
    • Step 3: From there, select “Format Phone Storage” for best result.
    • Step 4: Let your phone device reboot.
    • Note:-Reset Factory default will remove all user data; do take a backup of your data in PC or on Gmail.

  • Q4:What is the battery size and charger specification of S6 Pro?
    It has a 3130 mAh size battery and it supports Type-C USB charger.
  • Q5: Does it support OTG?
    Yes.
  • Q6: Internet with Reliance Jio 4G sim is not working?
    • Step 1: Go to settings; Select “Cellular Network settings”
    • Step 2: Enable “Enhanced 4G LTE Mode”.
    • Step 3: Then select Access Point Names
    • Step 4:  Select “Jio net”
    • Step 5: Now use the service of Reliance Jio.

    User can also try this

    • Step1: Settings >> Dual SIM >> Select Data connection for Relinace JIO
    • Step2: Jio SIM should start working

    Or User can try –

    Settings >> More >> cellular networks >> Access point name >> click on “reset to default”  
  • Q7: What is ‘do not disturb’ and how does it work?
    • Once this feature is enabled, all incoming calls and notification is muted, a moon icon will appear in status bar.
      • Step 1:  Go to settings, select “Sound and vibration”.
      • Step 2:  Select “Do not disturb” feature and enable this app.
      • Step 3: From there you can choose the time duration for how long you want to run the app
    • Add a menu “priority only allows”
    • Add time rules as per your requirement. System provides two rules:
      • 1: Weekend
      • 2: weeknight
  • Q8: Can we move apps to SD card on the Gionee S6 Pro?
    • Step 1:  First Select the SD card as a Internal storage
    • Step 2: then go to Settings then select Apps .
    • Step 3: Select app which you want to move in SD card >> Storage >> Change >> Select SD card.
  • Q9: Upto how many set of fingerprints can be used to activate the Finger Print Security?

    We can set upto 5 fingersprint as finger print security in S6 Pro.

  • Q10: Network is not as strong as before?
    • Step 1:  3G Network is weak.
    • Step 2:  Go to settings and mobile network.
    • Step 3  Select network mode.
    • Step 4: Select 2G only and check.
  • Q11: What are the Camera Specifications?

    Main Camera is 13MP and Front camera is 8MP, F/2.0 apertureFace beauty, HDR, Night mode, Panorama, Professional, Time-lapse, Smart scene, Text recognition, Macro, GIF, PicNote, Ultra pixel, Smart scan, Mood photo.

  • Q12: What is the Dual SIM compatibility in S6 Pro?
    We can use:-
    • GSM+GSM
    • GSM+CDMA
    • CDMA+GSM
    • VoLTE+CDMA
    • GSM+VoLTE
    But we cannot use CDMA+CDMA, VoLTE+VoLTE.

    Note:- S6 Pro is having hybrid sim slot. Means if u want to use memory card then u can use only sim one at a time with memory card.

  • Q13: What are the connectivity options?
    • Connectivity options include Wi-Fi 802.11 b/g/n, Bluetooth v4.0, GPS, USB v2.0, 3.5mm audio jack and 4G VoLTE support.
    • GSM B2/B3/B5/B8
    • WCDMAB1/B2/B8
    • TDD-LTEB40
    • FDD-LTEB3/B5
  • Q14: What is VR and does it work with S6 Pro?
    1. 1) Virtual reality (VR) typically refers to computer technologies that use software to generate realistic images, sounds and other sensations that replicate a real environment (or create an imaginary setting), and simulate a user's physical presence in this environment, by enabling the user to interact with this space and any objects depicted therein using specialized display screens or projectors and other devices.
    2. 2) Yes it works with S6 Pro

S6s

  • Q1: What is the hardware used inside?

    It has a 1.3GHz Octa Core processor with MediaTek MT6753 chipset coupled with 3GB RAM and 32GB inbuilt storage that is expandable up to 128 GB via microSD card.

  • Q2:Can we move apps to SD card on the Gionee S6s?

    NO.

  • Q3: What are the connectivity options?
    • Connectivity options include Wi-Fi 802.11 b/g/n, Bluetooth v4.0, GPS, USB v2.0, 3.5mm audio jack and 4G VoLTE support.
    • GSM B2/B3/B5/B8
    • WCDMAB1/B2/B8
    • TDD-LTEB40
    • FDD-LTEB3/B5
  • Q4:Internet with Reliance Jio 4G sim is not working?
    • Step 1:  Go to setting; Select “Cellular Network settings”.
    • Step 2:  Enable “Enhanced 4G LTE Mode”.
    • Step 3:  Then select Access Point Names.
    • Step 4: Select “Jio net”
    • Step 5: Now use the service of Reliance Jio.
  • Q5: What is suspend option and what is benefits?

    Suspend option helps you to use the mobile phone without press the key. You can do the from this like:- Tap to return to the previous screen, Tap to lock the screen, Tap to open the option, Tap to return to the home screen and close. We can activate the same by doing below steps:-

    • Step 1: Go to settings and then advance settings.
    • Step 2: Select the suspend option.
    • Step 3: Enable the suspend button from there.
    • Step 4: Come back to the home screen.
    • Step 5: There will be a round circle on home screen.
    • Step 6: Touch and use the option.

    Long press can be hidden in the notification bar.

  • Q6: How can change the recent app display style?
    • Step 1: Go to setting; Select “Display”
    • Step 2: Enable “Multi task display style”.
    • Step 3: There are two options to select “Native style or Card style”.
    • Step 4: Choose as required.
  • Q7: Wi-Fi connectivity issue?

    Resolution: Firstly, confirm with customer that he has Wi-Fi Router or modem connection, because we provide support only for home network or owner’s network not for office/3rd party networks.
    For Manual Setting: -
    we provide manual setting on handset.

    • Step 1: First go to setting and then select wireless & Network, Turn on Wi-Fi.
    • Step 2: Press option key and select add network.
    • Step 3: SSID name (Customer know already) then go security (If any, secure network).
    • Step 4: Enter password- 8 Digits (If secure network).
  • Q8: What are the Camera Specifications?

    Gionee S6s is equipped with a 13 MP rear camera with Sony IMX258 sensor, LED flash, autofocus and f/2.0 aperture. It features HDR, night mode, panorama, professional, time-lapse, slow motion, smart scene, text recongnition, macro, GIF, PicNote, ultra pixel, smart scan and mood photo. On the front it has a 8 MP shooter with 5P lens, front flash and f/2.2 aperture.

  • Q9: How can I use Steady light function in S6s?

    Steady light is any source of illumination that lightens (fills in) areas of shadow created by other lights. Most often, Steady light is used to lighten the shadows created by the main (key) light.

    • Step 1: Go to camera.
    • Step 2: Select the front camera mode from camera setting.
    • Step 3: Once select front camera. There are one option for select “Steady light”.
    • Step 4: Select “Steady light”
    • Step 5: Now capture the selfie and when u click then same time display will become complete white to increase the light on your face to avoid the darkness.
  • Q10: Upto how many fingers can be used to activate the Finger Print Security?
    We can set upto 5fingers as findger print security in S6s.
  • Q11: Lock screen not updating thru SIM data?
    • Step 1: Click the “Three Dots” (…) at the bottom left of the Amillocker Screen
    • Step 2: Click on Subscribe
    • Step 3: On top right, click on the “Settings” icon
    • Step 4: You can toggle the “Update only with WLAN” to On/Off as per your requirements
  • Q12: Not able to download app from UC browser?
    • Step 1: Go to the setting of UC browser.
    • Step 2: Clear the history.
    • Step 3: Change the default path to SD card.
    • Step 4: Now download the app.
  • Q13: How can I recover the deleted photos and videos?
    • Step 1: Open the gallery.
    • Step 2: then select the setting from gallery.
    • Step 3: Go to trash from there.
    • Step 4: Select any photo or video which you want to recover.
    • Step 5: After select the recover. Go back to gallery and check.
  • Q14: Delete the recent document for better performance; Due to recent document phone will get hangs, processing slow, extra power consumption?

    Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.

    • Step 1: First go to the “Desktop”.
    • Step 2: Then long press “Left soft key on touch”.
    • Step 3: Then some recent document will appear on desktop.
    • Step 4: Swipe them one by one. And delete them for better performance.
  • Q15: What is Mood wallpaper and how to use it?

    Mood wallpaper is an application that comes with a wide list of wallpapers on it, and it can be seen on few devices with Amigo UI. To use this on your device, open the application and tap on the wallpaper that you want to use. Now, tap on the download button and once the wallpaper is downloaded, click the set button that is given, and the wallpaper is set.

Splus

  • Q1: What are the Pre-installed Apps on the device?

    S Plus comes Pre-installed with applications like Chameleon, Amigo Paper, Theme Park, System Manager and all other Google related applications along with bloat ware.

  • Q2:Can I Move apps from phone storage to SD card on this device?

    Yes, there is an option on the S Plus using that you can move apps from internal to external storage on your device. To move an app, open the settings and tap on advanced settings. In the new window, tap on apps in the advanced section and click on the app that you want to move. Now tap on the move to SD card in the app info window. This saves lot of space of the device and makes it smoother to use

  • Q3: What is suspend option and what is benefits?
    • Suspend option helps you to use the mobile phone without press the key. You can do the from this like:- Tap to return to the previous screen, Tap to lock the screen, Tap to open the option, Tap to return to the home screen and close. We can activate the same by doing below steps:-
    • Step 1:  Go to settings and then advance settings.
    • Step 2:  Select the suspend option.
    • Step 3:  Enable the suspend button from there.
    • Step 4: Come back to the home screen.
    • Step 5: There will be a round circle on home screen.
    • Step 6: Touch and use the option.

    Long press can be hidden in the notification bar.

  • Q4:What is System Manager and how to use it.
    • System Manager is a new feature that we can see on most of the Gionee devices. This is used to clear the cache on your handset by removing the junk from your device. To use this on your device, open the system manager application and here you can find four options on it, i.e., Cache clean, App Manager, Power, Traffic, Eco Mode. Now tap on the rocket to boost the performance by cleaning the memory on your device
  • Q5: Lock screen not updating through SIM data?
    • Step 1: First lock the screen.
    • Step 2:Long press on locked screen..
    • Step 3: After long press, there would be a four option..
    • Step 4: Then select setting from there.
    • Step 5: Disable the “only WLAN auto update”.
    • Step 6: Check after some time.
  • Q6: How to take a photo with Gesture shot?
    • Step 1: Go to main menu and select camera -> Front camera
    • Step 2:Go to camera Setting, then Select “Capture Mode”.
    • Step 3: Then Select “Gesture Mode”.
    • Step 4: Raise your hand, with an open palm, until the front camera detects it (a box appears on the screen.
    • Step 5:Make a fist to start a countdown before the shot is taken (allowing you time to position yourself).
  • Q7: What is Amigo paper and how to use it

    Amigo paper is an application that comes with a wide list of wallpapers on it, and it can be seen on few devices with Amigo UI. To use this on your device, open the application and tap on the wallpaper that you want to use. Now, tap on the download button and once the wallpaper is downloaded, click the set button that is given, and the wallpaper is set.

  • Q8: How do you want notification to show on window in lock screen?

    A notification is a message you can display to the user outside of your application's normal UI. When you tell the system to issue a notification, it first appears as an icon in the notification area. To see the details of the notification, the user opens the notification drawer. Both the notification area and the notification drawer are system-controlled areas that the user can view at any time.

    • Step 1:Go to setting, Select “Notification Centre”.
    • Step 2: select “Display Notification window in lock screen”.
    • Step 3:There are three options of display notification, when your device is locked, you can choose any one from them. Detail are given below:-
    • Prompt new important information and display all content.
    • Prompt new important information, but does not show the content.
    • Does not show card.

S7

  • Q1: How to take backup of contacts and SMS?

    For contact backup

    Step 1: User can take back up on "Gmail".
    Step 2: Go to main menu, Select "Contact" and then go to "More".
    Step 3: In option select "Export/ Import Contact".
    Step 4: Select Source & Destination point to take backup.

    For SMS backup

    Step 1: User can take back up on "Gmail".
    Step 2: Go to main menu, Select "Message" and then go to "More".
    Step 3: In option select "Export/ Import Contact".
    Step 4: Select Source & Destination point to take backup.

  • Q2: How to take a photo with Gesture shot?
    • Step 1: Go to main menu and select camera->Front camera.
    • Step 2: Go to Camera Settings, Select "Capture Mode".
    • Step 3: Then Select "Gesture Mode".
    • Step 4: Raise your hand, with an open palm, until the front camera detects it (a box appears on the screen).
    • Step 5: Make a fist to start a countdown before the shot is taken (allowing you time to position yourself).
  • Q3: How much ROM space available for user?
    • 1. Phone Capacity: 16 GB
    • 2. System Used: 4.29 GB (Approx)
    • 3. Free Spare for User: 12.71 GB (Approx)
  • Q4: Need to manually play each song?
    • Step 1: Go to main menu.
    • Step 2: Select Music play back interface.
    • Step 3: From Settings option, select "Repeat", select "All".
    • Step 4: Now play music and check.
  • Q5: How to connect devices via Portable Hotspot?
    • Step 1: Plug in your USB cable and connect it to a PC.
    • Step 2: Go to Phone setting, Select the "More" and then go to "Tethering & Portable Hotspot".
    • Step 3: Select Portable hotspot.
    • Step 4: Let it install all the drivers first and after that you will be connected to the internet automatically.
  • Q6: What is OTG cable and how can I connect this with S7?

    OTG is short for "On the Go" and USB OTG is a standard that enables devices to talk to one another. For example, instead of connecting to a PC to transfer files, USB OTG enables devices to connect directly and swap stuff; instead of sending your photos to your printer via your PC, you can connect directly do it, and so on. Guidelines for it are given below:

    • Step 1: Fill a flash drive with music, videos, photos, documents, and/or other media you'll want to access on your device.
    • Step 2: Plug the flash drive into the "USB OTG" cable, and then plug the cable into your phone's "Micro-USB port".
    • Step 3: Now drag down the notification and it will show that your phone is in "USB host mode".
    • Step 4: Now go to main menu and select "File Explorer".
    • Step 5: You can access external flash drive in your phone.
  • Q7: Navi Launcher not responding' and its screen is blank?

    Symptoms: Its screen is blank, unable to call, unable to retrieve phone numbers from phonebook, internet goes off abruptly. All above problems comes from customers while using phone. Some time customers think that their handsets are having hardware problem but it is due to old software version in the handset.

  • Q8: He can also update his handset through OTA, procedure of upgrade is given below:
    • Step 1: First go to main Menu and select Settings.
    • Step 2: Go to "About phone".
    • Step 3: Select "System updates".
    • Step 4: Press "Check new version".
    • Step 5: After this, a list will appear of issues which are solved with this new software version
    • Step 6: It will ask you to Download and once download is complete then check.
  • Q9: What is Overturn Mute application and How to activate the Overturn Mute application?

    Overturn Mute is simple, absolutely free utility to turn the ringer mode to silent or vibrate (available in settings) by turning the phone face down.

    • Step 1: First go to the Dial Pad.
    • Step 2: Go to Call settings option and select "Call Setting".
    • Step 3: Go to "Additional Setting".
    • Step 4: Turn on the "Overturn Mute" Application.
  • Q10: Delete the recent document for better performance. Due to recent documents phone will hang, get slow and consume more power.

    Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.

    • Step 1: First go to the Home screen.
    • Step 2: Then long press Home Key.
    • Step 3: Then recent document will appear on the screen.
    • Step 4: Swipe them one by one and delete them for better performance.

S6

  • Q1:Reliance Jio 4G sim do not working?
    • Step 1:  Go to setting; Select “Cellular Network settings”.
    • Step 2:  Enable “Enhanced 4G LTE Mode”.
    • Step 3:  Then select Access Point Names.
    • Step 4: Select “Jio net”.
    • Step 5: Now use the service of Reliance Jio.
  • Q2: What is suspend option and what is benefits?
    Suspend option helps you to use the mobile phone without press the key. You can do the from this like:- Tap to return to the previous screen, Tap to lock the screen, Tap to open the option, Tap to return to the home screen and close. We can activate the same by doing below steps:-
    • Step 1:Go to settings and then advance settings.
    • Step 2: Select the suspend option.
    • Step 3: Enable the suspend button from there.
    • Step 4: Come back to the home screen.
    • Step 5: There will be a round circle on home screen.
    • Step 6: Touch and use the option
    Long press can be hidden in the notification bar.
  • Q3: Automatically net on?

    For above problem Please convey message to customer to update software from OTA. Process is given below:-

    • Step 1:First go to main Menu and select Setting.
    • Step 2: Go to “About phone”.
    • Step 3: Select “System updates”.
    • Step 4:Press “check new version”.
    • Step 5: After this, list will appear of issues which are solved with this new software version
    • Step 6:It will ask you to Download and once download complete then check.
  • Q4: Lock screen not updating through SIM data?
    • Step 1: First lock the screen.
    • Step 2: Long press on locked screen.
    • Step 3: After long press, there would be a four option.
    • Step 4: Then select setting from there.
    • Step 5: Disable the “only WLAN auto update”.
    • Step 6: Check after some time.
  • Q5: How to take a photo with Gesture shot?
    • Step 1: Go to main menu and select camera -> Front camera.
    • Step 2: Go to camera Setting, then Select “Capture Mode”.
    • Step 3: Then Select “Gesture Mode”..
    • Step 4: Raise your hand, with an open palm, until the front camera detects it (a box appears on the screen.
    • Step 5: Make a fist to start a countdown before the shot is taken (allowing you time to position yourself).
  • Q6: Delete the recent document for better performance; Due to recent document phone will get hangs, processing slow, extra power consumption?

    Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.

    • Step 1:First go to the “Desktop”
    • Step 2: Then long press “Left soft key on touch”.
    • Step 3: Then some recent document will appear on desktop.
    • Step 4: Swipe them one by one. And delete them for better performance.
  • Q7: How do you want notification to show on window in lock screen?

    A notification is a message you can display to the user outside of your application's normal UI. When you tell the system to issue a notification, it first appears as an icon in the notification area. To see the details of the notification, the user opens the notification drawer. Both the notification area and the notification drawer are system-controlled areas that the user can view at any time.

    • Step 1:Go to setting, Select “Notification Centre”.
    • Step 2: select “Display Notification window in lock screen”.
    • Step 3: There are three options of display notification, when your device is locked, you can choose any one from them. Detail are given below:-
      • 1. Prompt new important information and display all content.
      • 2. Prompt new important information, but does not show the content.
      • 3. Does not show card.

S5.1

  • Q1: How to hide any Application?
    • Step 1: Go to left side option key (Smart Touch key).
    • Step 2: Select "Hide Application".
    • Step 3: Small rectangle will appear on every App.
    • Step 4: Select the apps which you want to hide.
    • Step 4: Select the "Selected" and check that app got hidden which you had selected.
  • Q2: How many sensors does Gionee S5.1 have?
    • Proximity Sensor: A proximity sensor is a sensor able to detect the presence of nearby objects without any physical contact.
    • Gyro Sensor: Gyro sensors, also known as angular rate sensors or angular velocity sensors, are devices that sense angular velocity. In simple terms, angular velocity is the change in rotational angle per unit of time.
    • E-Compass: The E-Compass is an important sensor which maintains alignment of the display with the user's orientation.
    • Accelerometer Sensor: An Accelerometer detector is a device that detects moving objects, particularly people
  • Q3: What is Overturn Mute application and How to activate the Overturn Mute application?

    Overturn Mute is simple, absolutely free utility to turn the ringer mode to silent or vibrate (available in settings) by turning the phone face down.

    • Step 1: First go to the Dial Pad.
    • Step 2: Go to Call settings option and select "Call Setting".
    • Step 3: Go to "Additional Setting".
    • Step 4: Turn on the "Overturn Mute" Application.
  • Q4: What is Wifi Direct and How to connect your devices through Wifi Direct?

    Wi-Fi Direct is a new Wi-Fi standard that allow devices to connect directly to each other at typical Wi-Fi speeds without the requirement of a wireless access point. With higher speeds of data transfer and its ability to connect devices from different manufacturers.

    • Step 1: First go to Settings and then "All Setting".
    • Step 2: Then go to Call "More wireless" and then select "WLAN Direct".
    • Step 3: Search nearby activated WLAN direct device.
    • Step 4: Connect with Searched devices and pair.
  • Q5: Not able to download app from UC browser?
    • Step 1: Go to the settings of UC browser.
    • Step 2: Clear the history.
    • Step 3: Change the default path to SD card.
    • Step 4: Now download the app.
  • Q6: How to Add and Remove an account in Android?
    • Step 1: Go to main Menu and then settings.
    • Step 2: Select Account->Add Account, To add an Account: Add Credential to add account
    • Step 3: Select Account->Remove Account, To remove an Account: Select account that you need to remove->Option->Remove account
  • Q7: What is Shake Answer application and How to activate the Shake Answer application?

    Great tool to "Answer" your phone just by shaking instead of gestures.

    • Step 1: First go to the "Dial Pad".
    • Step 2: Then go to Call setting option and select "Call Setting".
    • Step 3: Then go to "Additional setting".
    • Step 4: Turn on the "Shake Answer" Application.
  • Q8: How to hide any Application?

    Great tool to "Answer" your phone just by shaking instead of gestures.

    • Step 1: First go to the "Dial Pad".
    • Step 2: Then go to Call setting option and select "Call Setting".
    • Step 3: Then go to "Additional setting".
    • Step 4: Turn on the "Shake Answer" Application.
  • Q9: How to activate Noise Reduction Application?

    "Noise Reduction" can reduce constant background sounds such as hum, whistle, whine, buzz and hiss, such as tape hiss, fan noise or FM/webcast carrier.

    • Step 1: First go to the "Dial Pad".
    • Step 2: Then go to Call setting option and select "Call Setting".
    • Step 3: Then go to "Other setting".
    • Step 4: Turn on the "Noise Reduction" Application.
  • Q10: Delete the recent document for better performance. Due to recent documents phone will hang, get slow and consume more power.

    Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.

    • Step 1: First go to the Home screen.
    • Step 2: Then long press Home Key.
    • Step 3: Then recent document will appear on the screen.
    • Step 4: Swipe them one by one and delete them for better performance.

S5.5

  • Q1: Gionee S5.5 presents Corning Gorilla Glass 3?
    • 1: Three times more durable than the second generation.
    • 2: Visible scratches decreased by 40%.
    • 3: Compressive strength increased by 50%.
    • 4: Molecular structure is more stable.
  • Q2: How many sensors does Gionee S5.5 have?
    • Proximity Sensor: A proximity sensor is a sensor able to detect the presence of nearby objects without any physical contact.
    • Gyro Sensor:- Gyro sensors, also known as angular rate sensors or angular velocity sensors, are devices that sense angular velocity. In simple terms, angular velocity is the change in rotational angle per unit of time.
    • E-Compass:-The E-Compass is an important sensor which maintains alignment of the display with the user's orientation.
    • Accelerometer Sensor: An Accelerometer detector is a device that detects moving objects, particularly people.
  • Q3: On a device running on Android Jelly Bean and Kitkat, the user can take backup of Contacts, SMS, Call logs, Email, Calendar with following steps:
    • Step 1: Go to main menu.
    • Step 2: Go to Settings, and then Select All Settings.
    • Step 3: Select “System Backup”.
    • Step 4: Select the content which you want to take backup of.
  • Q4: Songs do not play in order?
    • Step 1: Go to main menu.
    • Step 2: Select Music play back interface.
    • Step 3: From option Settings turn random to "OFF".
    • Step 4: Now play music and check.
  • Q5: How to select data mode (Auto or GSM or WCDMA)?
    • Step 1: Go to main menu and select settings.
    • Step 2: Go to Mobile Network and then network Mode->Select respective Sim1 or 2.
    • Step 3: Select Mode as per your need from there.
    • Step 4: GSM/WCDMA (Auto mode)/WCDMA only/GSM Only.
  • Q6: Delete the recent document for better performance. Due to recent documents phone will hang, get slow and consume more power.
    Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.
    • Step 1: First go to the Home screen.
    • Step 2: Then long press Home Key.
    • Step 3: Then recent document will appear on the screen.
    • Step 4: Swipe them one by one and delete them for better performance.
  • Q7: How to change GPS setting to achieve better and more accurate results?
    • Step 1: Go to main menu and select settings.
    • Step 2: Go to Mobile Location Service.
    • Step 3: Tab at GPS satellites.
    • Step 4: Check GPS EPO assistance & A-GPS.
  • Q8: What is Shake Answer application and How to activate the Shake Answer application?

    Great tool to "Answer" your phone just by shaking instead of gestures.

    • Step 1: First go to the “Dial Pad”.
    • Step 2: Then go to Call setting option and select “Call Setting”.
    • Step 3: Then go to “Additional setting”.
    • Step 4: Turn on the “Shake Answer” Application.

Marathon M5

  • Q1: What is the Dual SIM compatibility in M5?

    We can use:-

    • GSM+GSM
    • GSM+CDMA
    • CDMA+GSM

    But we cannot use CDMA+CDMA.

  • Q2: What is the connectivity specification of M5?
    It supports the entire network, CDMA, GSM, 3G, 4G LTE, FDD-LTE, TDD-LTE.
    • 2G Network: 850/900/1800/1900 MHz
    • 3G Network: 1900/900/2100 MHz
    • 4G Network: TDD: B38/39/40/41, FDD: B1/B3/B7/B20
    • CDMA: 800MHz
  • Q3: Which dual connectivity supports M5 with both SIM slots?

    It supports:-Dual 4G for both SIM slot but doesn’t support dual active.

  • Q4: How can I enable Reliance CDMA net setting in M5?

    Active HSD (High speed data) by sending SMS:

    • Postpaid users type HSD & send it to 55444
    • Prepaid users type HSD & send it to 55333
    • (M5 works with EVDO service)
  • Q5: What is the Camera specification in M5?

    Primary Camera: 13.0 Mega Pixel with LED flash
    Secondary camera: 5.0 Mega Pixel

  • Q6: In M5 CDMA is rev A or B?

    Answers is A

  • Q7: What is Xtreme Mode in M5 and how it is useful?

    This Mode provides only access to phone calls, message, clock and contacts. Under this mode 5% battery can get 32hr standby time.

  • Q8: What is IR blaster and does M5 supports IR blaster?

    Yes, M5 supports IR blaster. After being forgotten for a long time, the infrared sensor is somewhat seeing resurgence in mobile phones, with a bunch of handsets now coming with their own IR blasters. It lets you control your TV, set-top box, home stereo, or even AC unit, from the comfort of your phone.

  • Q9: How many Camera features are there in M5?

    In M5 Camera features are: Geo-Tagging, Panorama, HDR, Take Anytime, Professional, Magic Focus, Face Beauty, Pic Note, Ultra Pixel

  • Q10: What is the battery capacity in M5 and what are the advance features of battery in M5?

    M5 is having a battery of 6020mah. The USP of Gionee’s Marathon series of smart phones is it’s battery life. The device supports reverse charging, which means you can use the Marathon M5 as a power bank to charge other devices. However, users will have to buy the reverse charging cable separately. There is an Xtreme mode which can boost the battery life even further by restricting access to phone calls, messages, contacts and clock.

Marathon M4

  • Q1: Application not updated in M4?
    • Step 1: First go to Settings and select Apps manager.
    • Step 2: Select All apps and then select Google Play Store
    • Step 3: Press Force stop and clear data and cache.
    • Step 4: Restart the handset once time.
  • Q2: Download problem in play store?
    • Step 1: In rooted phones Play Store is not responding.
    • Step 2: Remove Gmail account and add it again.
    • Step 3: Download again and retry.
  • Q3: What is the specialty of Gionee HOTKNOT in M4 and how it can be used?

    HOTKNOT is special app in Gionee M4 which allow data exchange between two phone which having same app HOTKNOT. Guidelines for its use are given below:

    • Step 1: Go to Settings, select HOTKNOT and turn on this app of both devices.
    • Step 2: Select that images or music file which you want to transfer thru Hot knot.
    • Step 3: In option select HOTKNOT and keep its screen unlocked.
    • Step 4: Put your device onto receiving device Screen-to-Screen.
    • Step 5: Take your device away from the receiving device after you hear voice prompt and check the notification.
  • Q4: How do you want notification to show on window in lock screen?

    A notification is a message you can display to the user outside of your application's normal UI. When you tell the system to issue a notification, it first appears as an icon in the notification area. To see the details of the notification, the user opens the notification drawer. Both the notification area and the notification drawer are system-controlled areas that the user can view at any time.

    • Step 1: Go to Settings, Select Notification Centre.
    • Step 2: select Display Notification window in lock screen”.
    • Step 3: There are three options of display notification, when your device is locked, you can choose any one from them. Details are given below:

    a. Prompt new important information and display all content.

    b. Prompt new important information, but does not show the content.

    c. Does not show card.

  • Q5: What is Do Not Disturb and how it is works?

    When it is enabled, all incoming calls and notification will be muted, a moon icon will appear in status bar.

    • Step 1: Go to Settings, select Sound and vibration.
    • Step 2: select from there Do not disturb and enable this app.
    • Step 3: From there you can choose time slot for the duration of this app.
  • Q6: How can I hard reset my phone?
    • Step 1: First turn off your Gionee Smartphone.
    • Step 2: Please take a back up of your data before hard reset.
    • Step 3: Release any SIM card and SD card on your Smartphone.
    • Step 4: Press and Hold Vol + key and Power key for 10 seconds.
    • Step 5: Select wipe data/ factory reset. Then select yes—delete all user data.
    • Step 6: Wait for the format to finish.
    • Step 7: Now select Reboot system now.
  • Q7: How to do Data Account or APN Settings if user has edited or erased pre-installed data settings?

    There are two ways to resolve it.

    • Step 1: Do Reset Factory Default Settings.
    • Step 2: Or go to Main Menu and then Settings->Wireless & Networks.
    • Step 3: Select Mobile Network Settings and then Access Point Names (APN).
    • Step 4: In APN Add or Edit APN Settings as provided by service provider.
  • Q8: Application gets automatically installed & deleted?

    There are two process to solve this problem and both processes need to done for its resolution. First process is given below:

    • Step 1: First go to Main Menu and select Settings.
    • Step 2: Go to About phone.
    • Step 3: Select System updates.
    • Step 4: Press Check new version.
    • Step 5: After this, list will appear of issues which are solved with this new software version
    • Step 6: It will ask you to Download and once download complete then check.

    Second process (hard reset) is given below:

    • Step 1: First turn off your Gionee Smartphone.
    • Step 2: Please take a back up of your data before hard reset.
    • Step 3: Release any SIM card and SD card on your Smartphone.
    • Step 4: Press and Hold Vol + key and Power key for 10 seconds.
    • Step 5: Select wipe data/ factory reset. Then select yes—delete all user data.
    • Step 6: Wait for the format to finish
    • Step 7: Now select Reboot system now.

Marathon M3

  • Q1: Download problem in play store?
    • Step 1: In rooted phones Play Store is not responding.
    • Step 2: Remove Gmail account and add it again.
    • Step 3: Download again and retry.
  • Q2: Network is not as strong as before?
    • Step 1: 3G Networks are weak.
    • Step 2: Go to Settings and mobile network.
    • Step 3: Select network mode.
    • Step 4: Select 2G only and check.
  • Q3: NQ Mobile Security Closed unexpectedly?
    • Step 1: First go to Settings and then Advance Settings.
    • Step 2: Select App and All app.
    • Step 3: Click NQ security and click force stop.
    • Step 4: Click clear data and click clear cache. Problem solved
  • Q4: How to Factory Reset an Android phone?
    • Step 1: Go to Settings, and then select Backup & Reset.
    • Step 2: From there Factory Data Reset.
    • Step 3: From there, select Format Phone Storage for best result.
    • Step 4: Let your phone device reboot.

    Note:-Reset Factory default will remove all user data; do take a backup of your data in PC or on Gmail.

  • Q5: How to install application that is not downloaded from Google Play Store?
    • Step 1: Go to the Settings.
    • Step 2: Select the Security and then select the Device administrators.
    • Step 3: Check Allow installation of apps from unknown sources.
    • Step 4: Now install that application which you want to install.
  • Q6: Not able to download app from UC browser?
    • Step 1: Go to the Settings of UC browser.
    • Step 2: Clear the history.
    • Step 3: Change the default path to SD card.
    • Step 4: Now download the app.
  • Q7: You can also update your handset through OTA. Procedure of upgrade is given below:
    • Step 1: First go to Main Menu and select Settings.
    • Step 2: Go to About phone.
    • Step 3: Select System updates.
    • Step 4: Press Check new version.
    • Step 5: After this, a list of issues which are solved with this new software version will appear.
    • Step 6: It will ask you to Download. Check again once download is complete.
  • Q8: Application gets automatically installed & deleted?

    Application not updated in M3?

    • Step 1: First go to Settings and select Apps manager.
    • Step 2: Select All apps and then select Google Play Store
    • Step 3: Press Force stop and clear data and cache.
    • Step 4: Restart the handset once time.
  • Q9: Wi-Fi connectivity issue?

    Resolution: Firstly, confirm with customer that he has Wi-Fi Router or modem connection, because we provide support only for home network or owner’s network not for office/3rd party networks.
    For Manual Setting: we provide manual setting on handset.

    • Step 1: First go to Settings and then select Wireless & Network. Turn on Wi-Fi.
    • Step 2: Press option key and select add network.
    • Step 3: Enter SSID name then go to security (If secure network).
    • Step 4: Enter password- 8 Digits (If secure network).

Marathon M2

  • Q1: How to delete Camera & Gallery application from menu?
    • Step 1: Please visit any nearby Gionee Service centre.
    • Step 2: Service Centre will have to change green FPC camera with latest software version.
    • Step 3: Problem Solved.
  • Q2: Net turns on automatically?

    Please update software from OTA. Process is given below:

    • Step 1: First go to Main Menu and select Settings.
    • Step 2: Go to About phone.
    • Step 3: Select System updates.
    • Step 4: Press Check new version.
    • Step 5: After this, a list of issues which are solved with this new software version will appear.
    • Step 6: It will ask you to Download. Once download is complete, then check again.

Marathon M5 Plus

  • Q1: How can I recover the deleted photos and videos?
    • Step 1:  Open the gallery.
    • Step 2:  Then select the setting from gallery.
    • Step 3:  Go to trash from there.
    • Step 4: Select any photo or video which you want to recover.
    • Step 5: After select the recover. Go back to gallery and check.
  • Q2: What is suspend option and what is benefits?

    Suspend option helps you to use the mobile phone without press the key. You can do the from this like:- Tap to return to the previous screen, Tap to lock the screen, Tap to open the option, Tap to return to the home screen and close. We can activate the same by doing below steps:-

    • Step 1:  Go to settings and then advance settings.
    • Step 2:  Select the suspend option.
    • Step 3:  Enable the suspend button from there.
    • Step 4: Come back to the home screen.
    • Step 5: There will be a round circle on home screen.
    • Step 6: Touch and use the option.
    Long press can be hidden in the notification bar.
  • Q3: What is the Dual SIM compatibility in M5?
    We can use:-
    • GSM+GSM
    • GSM+CDMA
    • CDMA+GSM
    But we cannot use CDMA+CDMA.
  • Q4: I want to update the lock screen through WIFI only?
    • Step 1:  First lock the screen.
    • Step 2:  Long press on locked screen.
    • Step 3:  After long press, there would be a four option.
    • Step 4: Then select setting from there.
    • Step 5: Enable the “only WLAN auto update”
  • Q5: Not able to download app from UC browser?
    • Step 1: Go to the setting of UC browser.
    • Step 2: Clear the history.
    • Step 3: Change the default path to SD card.
    • Step 4: Now download the app.
  • Q6: How can I set face unlock on my phone?
    • Step 1:  First go to the setting.
    • Step 2:  Select “Security” option. Then go to screen security “SECURITY LOCK
    • Step 3:  Choose screen lock option “Face Unlock” and then press “Set it up” and “Continue
    • Step 4: It will ask you to Show your face in circle, after capture your face it will ask you to choose backup lock as a Pattern or PIN when face unlock can’t see you while unlocking.
    • Step 5: Now check face Unlock.
  • Q7: How do you want notification to show on window in lock screen?

    A notification is a message you can display to the user outside of your application's normal UI. When you tell the system to issue a notification, it first appears as an icon in the notification area. To see the details of the notification, the user opens the notification drawer. Both the notification area and the notification drawer are system-controlled areas that the user can view at any time.

    • Step 1:  Go to setting, Select “Notification Centre”.
    • Step 2:  select “Display Notification window in lock screen”.
    • Step 3  There are three options of display notification, when your device is locked, you can choose any one from them. Detail are given below:-

    • Prompt new important information and display all content.
    • Prompt new important information, but does not show the content.
    • Does not show card.
  • Q8: How to change GPS setting to achieve better and more accurate results?
    • Step 1:  Go to main menu and select setting
    • Step 2: Go to Mobile Location Service.
    • Step 3: Tab at GPS satellites.
    • Step 4: Check GPS EPO assistance .

Marathon M5L

  • Q1: How to Set network manually?
    • Step 1: Go to setting, and then select “Mobile Networks”.
    • Step 2: From there select “Networks operators”.
    • Step 3: From there, select “Search networks” for best result.
    • Step 4: Then it will find nearby networks automatically
    • Step 5: Select desired network.
  • Q2: Delete the recent document for better performance; Due to recent document phone will get hangs, processing slow, extra power consumption?
    Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.
    • Step 1:  First go to the “Desktop”.
    • Step 2: Then long press “Left soft key on touch”.
    • Step 3: Then some recent document will appear on desktop.
    • Step 4: Swipe them one by one. And delete them for better performance.
  • Q3: What is GPS and How to use GPS in Android?
    The Global Positioning System (GPS) is a satellite-based navigation system made up of a network of 24 satellites placed into orbit by the U.S. Department of Defense. GPS was originally intended for military applications, but in the 1980s, the government made the system available for civilian use.
    • Step 1:  First tap the “Google Play” app icon on your Android device’s home screen to open the Android Market.
    • Step 2:  Tap the "Search" icon in the top right corner.
    • Step 3: Use the search bar at the top to search for “Google Maps”.
    • Step 4: Tap the Google Maps icon and click “Install”.
    • Step 5: Launch the Google Maps app by tapping the icon on your device’s home screen.
    • Step 6: Tap the “GPS” icon from the launcher to use GPS to locate you on a map. It is located in the bottom right corner.
    • Step 7: Tap the “Route” icon from the launcher to enter a destination and get step-by-step directions.
    • Step 8: Tap the “Search” icon from the launcher to search for a location using text.
    • Step 9: Alternatively, you can search for a location using “your voice” by tapping the microphone icon next to the search input field.
  • Q4: How to change GPS setting to achieve better and more accurate results?
    • Step 1:  Go to main menu and select setting
    • Step 2: Go to Mobile Location Service.
    • Step 3: Tab at GPS satellites.
    • Step 4: Check GPS EPO assistance & A-GPS
  • Q5: What is Xtreme Mode in M5L and how it is useful in M5L?
    This Mode provides only access to phone and Message, Clock and Contacts. Under this mode 5% battery can get 32hr standby time.
  • Q6: How to Factory Reset an Android phone?
    • Step 1: Go to setting, and then select “Backup & Reset”.
    • Step 2: From there “Factory Data Reset”.
    • Step 3: From there, select “Format Phone Storage” for best result.
    • Step 4: Let your phone device reboot.
    Note:-Reset Factory default will remove all user data; do take a backup of your data in PC or on Gmail.

F103

  • Q1: Carefree Launcher Crashes and play store not working?
    • Step 1: First go to main Menu and select Setting.
    • Step 2: Go to “About phone”.
    • Step 3: Select “System updates”.
    • Step 4: Press “check new version”.
    • Step 5: After this, list will appear of issues which are solved with this new software version
    • Step 6: It will ask you to download and then click on download.
    • Step 7: After download it will ask you to update and once update complete then check.
  • Q2: Wi-Fi connectivity issue?
    Resolution: Firstly, confirm with customer that he has Wi-Fi Router or modem connection, because we provide support only for home network or owner’s network not for office/3rd party networks.
    For Manual Setting: - we provide manual setting on handset.
    • Step 1:  First go to setting and then select wireless & Network, Turn on Wi-Fi.
    • Step 2:  Press option key and select add network.
    • Step 3  SSID name (Customer know already) then go security (If any, secure network).
    • Step 4: Enter password- 8 Digits (If secure network).
  • Q3: How to Add and Remove an account in Android?
    • Step 1: Go to main Menu and then setting.
    • Step 2: select Account->Add Account
      a) To add an Account: Add Credential to add account
    • Step 3: Select Account->Remove Account.
       b) To remove an Account: Select account that you need to remove->Option->Remove account
  • Q4: Not able to download app from UC browser?
    • Step 1: Go to the setting of UC browser.
    • Step 2: Clear the history.
    • Step 3: Change the default path to SD card.
    • Step 4: Now download the app.
  • Q5: What is Voice Dialing and How to use Voice Dialing in Android?
    • Voice dialing is a feature most modern phones support. It allows the user to dial a number by a voice command.
    • There are two ways this is done. The first way is for the user to record the commands in advance and then use them. This normally means that only the user who has recorded the commands may apply them.
    • The other kind of voice-dialing enabled phones use text recognition and no prerecording is required. When someone issues a command these devices simply match it to the nearest contact in the phone book.
  • Q6: How many sensors does Gionee F103 have?
    • PROXIMITY Sensor: - A proximity sensor is a sensor able to detect the presence of nearby objects without any physical contact.
    • Gyro Sensor:- Gyro sensors, also known as angular rate sensors or angular velocity sensors, are devices that sense angular velocity. In simple terms, angular velocity is the change in rotational angle per unit of time. .
    • E-Compass:-The e-Compass is an important sensor which maintains alignment of the display with the user's orientation.
    • Accelerometer Sensor:- A Accelerometer detector is a device that detects moving objects, particularly people.
  • Q7: How to take screen shot on Gionee F103?
    • Step 1:  First Open that file, Image, App or Desktop of which you want to take screen shot.
    • Step 2:  Press Volume down key (-) and Power on/off key on same time.
    • Step 3:  Once hear the photo click sound.
    • Step 4: Please check the notification and captured screen shot.

F103 Pro

  • Q1: Call log is hidden as well as photos are also not showing in gallery, how to view them?
    • Step 1: First go to setting and select Security.
    • Step 2: Disable the Guest mode.
    • Step 3: Come back to the desktop.
    • Step 4: Check call logs and gallery.
  • Q2: Data on any Reliance Jio 4G sim is not working?
    • Step 1:  Go to setting; Select “Cellular Network settings”.
    • Step 2:  Enable “Enhanced 4G LTE Mode”.
    • Step 3:  Then select Access Point Names.
    • Step 4: Select “Jio net”
    • Step 5: Now use the service of Reliance Jio.
  • Q3: How can I change the recent app display style?
    • Step 1:  Go to setting; Select “Display”.
    • Step 2:  Enable “Multi task display style”.
    • Step 3:  there are two options to select “Native style or Card style”.
    • Step 4: Choose as required.
  • Q4: How can I use Fill light function in F103 Pro?
    Fill light is any source of illumination that lightens (fills in) areas of shadow created by other lights. Most often, fill light is used to lighten the shadows created by the main (key) light.
    • Step 1:  Go to camera.
    • Step 2:  Select the front camera mode from camera setting.
    • Step 3:  Once select front camera. There are one option for select “Fill light”.
    • Step 4: Select “Fill light”
    • Step 5: Now capture the selfie and when u click then same time display will become complete white to increase the light on your face to avoid the darkness.
  • Q5: What is do not disturb and how does it work?
    When it is enabled, all incoming calls and notification will be muted, a moon icon will appear in status bar.
    • Step 1:  Go to setting, select “Sound and vibration”.
    • Step 2:  select from there “Do not disturb” and enable this app.
    • Step 3:  From there you can choose time slot that how much this app enabled long.
    • Add a menu “priority only allows”
    • Add a time rules as you want. System provides two rules
    • 1: Weekend
    • 2: weeknight
  • Q6: Lock screen not updating through SIM data?
    • Step 1:  First lock the screen.
    • Step 2:  Long press on locked screen.
    • Step 3:  After long press, there would be a four option.
    • Step 4: Then select setting from there.
    • Step 5: Disable the “only WLAN auto update”.
    • Step 6: Check after some time.
    If you want to update the lock screen through Wi-Fi only, Follow below process:-
    • Step 1:  First lock the screen.
    • Step 2:  Long press on locked screen.
    • Step 3:  After long press, there would be a four option.
    • Step 4: Then select setting from there.
    • Step 5: Enable the “only WLAN auto update”
  • Q7: How can I recover the deleted photos and videos?
    • Step 1:  Open the gallery.
    • Step 2:  then select the setting from gallery.
    • Step 3:  Go to trash from there.
    • Step 4: Select any photo or video which you want to recover.
    • Step 5: After select the recover. Go back to gallery and check.
  • Q8: Should we delete recent downloaded documents for better performance?
    Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.
    • Step 1:  First go to the “Desktop”.
    • Step 2: Then long press “Left soft key on touch”.
    • Step 3: Then some recent document will appear on desktop.
    • Step 4: Swipe them one by one. And delete them for better performance.
  • Q9: What is the Dual SIM compatibility in F103 Pro?
    We can use:-
    • GSM+GSM
    • GSM+CDMA
    • CDMA+GSM
    But we cannot use CDMA+CDMA
  • Q10: What is Amigo paper and how to use it?
    Amigo paper is an application that comes with a wide list of wallpapers on it, and it can be seen on few devices with Amigo UI. To use this on your device, open the application and tap on the wallpaper that you want to use. Now, tap on the download button and once the wallpaper is downloaded, click the set button that is given, and the wallpaper is set.
  • Q11: Network is not strong as before?
    • Step 1:  3G Networks are weak
    • Step 2:  Go to setting and mobile network
    • Step 3  Select network mode
    • Step 4: Select 2G only and check
  • Q12: How to update applications in F103 Pro?
    • Step 1: First go to setting and select Apps manager.
    • Step 2: Select all apps and then select Google Play store
    • Step 3: Press force stop and clear Data and cache.
    • Step 4: restart the handset once time.
    • Step 5: Now check.

P4S

  • Q1:How can I set face unlock on my phone?
    • Step 1:  First go to the setting.
    • Step 2:  select “Security” option. Then go to screen security “SECURITY LOCK”
    • Step 3:  Choose screen lock option “Face Unlock” and then press “Set it up” and “Continue”
    • Step 4: It will ask you to Show your face in circle, after capture your face it will ask you to choose backup lock as a Pattern or PIN when face unlock can’t see you while unlocking.
    • Step 5: Now check face Unlock.
  • Q2:How many sensors does Gionee P4S have?

    PROXIMITY Sensor: - A proximity sensor is a sensor able to detect the presence of nearby objects without any physical contact.

    G Sensor:- G sensor is usually an accelerometer. It measures the forces that act on it during changes in velocity.

    E-Compass:-The e-Compass is an important sensor which maintains alignment of the display with the user's orientation.

    Motion Sensor:- A motion detector is a device that detects moving objects, particularly people.

  • Q3:How can I set pattern lock on my phone?
    • Step 1:  First go to the setting.
    • Step 2:  select “Security” option. Then go to screen security “SECURITY LOCK”
    • Step 3:  Choose screen lock option “Pattern” and then press “NEXT”
    • Step 4: It will ask you to draw pattern to set as a pattern lock, after draw first time then it will ask to you draw second time for “CONFIRM”. After confirmation now same is set as pattern lock.
  • Q4:What is specialty of Gionee HOTKNOT in P4S and how it can be use?
    HOTKNOT is special app in Gionee P4S which allow data exchange between two phone which having same app “HOTKNOT”. Guidelines for its use are given below:-
    • Step 1:  Go to setting, select Hot knot and turn on this app of both devices.
    • Step 2:  select that images or music file which you want to transfer through Hot knot.
    • Step 3:  In option select “HOTKNOT” and keep its screen unlocked.
    • Step 4: Put your device onto receiving device Screen-to-Screen.
    • Step 5: Take your device away from the receiving device after you hear voice prompt and check the notification.
  • Q5: How can I do hard reset my phone?
    • Step 1:  First turn off your Gionee Smartphone.
    • Step 2:  Release any SIM card and SD card on your Smartphone.
    • Step 3:  Press and Hold Vol+ key and Power key 10 seconds.
  • Q6:What is Geo-tagging and how it can be use?
    Geo-tagging is the process of adding geographical identification metadata to various media such as a geo-tagged photograph or video. Guidelines for its use are given below:-
    • Step 1:  Turn on the camera and select the Camera or Video mode.
    • Step 2:  Go to the camera setting and turn on Geo-tagging app. It will ask you to turn on the location Access service which requires Data network should enable on phone.
    • Step 3:  Capture the photo or video which you require.
    • Step 4: Go to the Gallery and check the photo. Location name will appear on photo where it was captured as per Google Map.
  • Q7:How to connect devices via USB Tethering?
    • Step 1:  Plug in USB cable and connect it to your PC.
    • Step 2:  Go to the setting and then select Wireless& Network->More-> Tethering & Portable Hotspot- >Select USB tethering. 
    • Step 3:  Let the PC install the drivers first and after that you will be connected to the internet automatically.
    • Step 4: Drivers can also be download from our websites.
  • Q8:Delete the recent document for better performance; Due to recent document phone will get hangs, processing slow, extra power consumption?
    Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.
    • Step 1:  First go to the “Desktop”.
    • Step 2:  Then long press “Left soft key on touch”.
    • Step 3: Then some recent document will appear on desktop.
    • Step 4: Swipe them one by one. And delete them for better performance.
  • Q9:Songs do not play in order?
    • Step 1:  Go to main menu.
    • Step 2:  Select Music play back interface.
    • Step 3:  From option Settings turn random to "OFF".
    • Step 4: Now play music and check.
  • Q10:How can I set a song as Voice call ringtone?
    • Step 1:  Go to the “System setting”->All settings.
    • Step 2:  Select the “Sound and Vibrate” and then go to “Voice call Ringtone”
    • Step 3:  Choose Sim1 or Sim2 to where you want to set a song as Voice call ringtone.
    • Step 4: If Sim1 ->go to “Local” and from there select song and press “ok”.
  • Q11:How to take screen shot on Gionee P4S?
    • Step 1:  First Open that file, Image, App or Desktop of which you want to take screen shot.
    • Step 2:  Press Volume down key (-) and Power on/off key on same time.
    • Step 3:  Once hear the photo click sound.
    • Step 4: Please check the notification and captured screen shot.

P7 Max

  • Q1:Call log is hidden and the photos aren’t shown in the gallery.
    • Step 1: First go to settings and select Security.
    • Step 2: Disable the Guest mode.
    • Step 3: Come back to the desktop.
    • Step 4: Check call logs and gallery.
  • Q2:Songs do not play in order?
    • Step 1: Play one song.
    • Step 2: In lower left side, an icon is given
    • Step 3: Tap on that icon to turn off shuffle
    • Step 4: Keep it in List cycle.
  • Q3:What is Extreme Mode in P7 Max and how it is useful in P7 Max?
    This mode provides access to phone, messages, clock and contacts only. Under this mode 100% battery can last for 138hrs.
  • Q4:What is suspend option and what are its benefits?
    Suspend option helps you to use the mobile phone without pressing the key. You can take advantage of it:- Tap to return to the previous screen, Tap to lock the screen, Tap to open the option, Tap to return to the home screen and close. We can activate the same by following below steps:-
    • Step 1: Go to settings and then advance settings.
    • Step 2: Select the suspend option.
    • Step 3: Enable the suspend button from there.
    • Step 4: Come back to the home screen.
    • Step 5: There will be a circle on home screen.
    • Step 6: Touch and use the option.
    Long press can be hidden in the notification bar.
  • Q5:What is System Manager and how can it be used?
    System Manager is a new feature that we can see on most of the Gionee devices. This is used to clear the cache on your handset by removing the junk from your device. To use this on your device, open the system manager application and here you can find four options on it, i.e., Cache cleaner, App Manager, Power manager, Traffic monitor, Eco Mode.Now tap on the rocket to boost the performance by cleaning the memory on your device.
  • Q6:What is the hardware used inside the device?
    It has a 2.2GHz Octa Core processor with MediaTek MT6595 chipset coupled with 3GB RAM and 32GB inbuilt storage that is expandable up to 128 GB via microSD card.
  • Q7:What is ‘do not disturb’ and how does it work?
    • When it is enabled, all incoming calls and notification will be muted, a moon icon will appear in status bar.
      • Step 1:  Go to settings, select “Sound and vibration”.
      • Step 2:  Select “Do not disturb” to enable this app.
      • Step 3: From there you can choose the time duration for how long you want to run the app
    • Add a menu “priority only allows”
    • Add a time rules as you want. System provides two rules
      • 1: Weekend
      • 2: weeknight
  • Q8:Deleted the recent document for better performance; Due to recent document phone hanged, processing was slow, extra power consumption
    Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.
    • Step 1:  First go to the “Desktop”.
    • Step 2: Then long press “Left soft key on touch”.
    • Step 3: Then some recent document will appear on desktop.
    • Step 4: Swipe them one by one. And delete them for better performance.
  • Q9:How can I recover the deleted photos and videos?
    • Step 1:  Open the gallery.
    • Step 2:  Select the settings from gallery.
    • Step 3:  Go to trash from there.
    • Step 4: Select any photo or video which you want to recover.
    • Step 5: After selecting the recover. Go back to gallery and check.
  • Q10:Not able to download app from UC browser?
    • Step 1:  Go to the settings of UC browser
    • Step 2:  Clear the history.
    • Step 3: Change the default path to SD card.
    • Step 4: Now download the app.
  • Q11:How to do Data Account or APN setting if user has edited or erased pre-installed data setting?
    There are two ways to resolve it.
    • Step 1: Do Reset Factory Default Settings.
    • Step 2: Or go to Main Menu and then settings Wireless & Networks.
    • Step 3: Select Mobile Network settings and then Access Point Names (APN).
    • Step 4: In APN Add or Edit APN settings as provided by service provider.
  • Q12:How to install application that is not downloaded from Google play store?
    • Step 1: Go to the settings.
    • Step 2: Select the “Security” and then select the “Device administrators”
    • Step 3: Check "Allow installation of apps from unknown sources"
    • Step 4: Now install that application which you want to install.

P5L

  • Q1:How to share data from phone to PC?
    • Step 1: Connect your handset with PC through data cable.
    • Step 2: There will be a notification in notification bar “Connected to a USB”. And select it.
    • Step 3: From there, select third option “File Transfer”.
    • Step 4: Also enable the “USB debugging”.
    • Step 5: Now open your my computer and Select from “Portable Devices”
    • Step 6: From there select desired data.
  • Q2:How to Add and Remove an account in Android?
    • Step 1: Go to main Menu and then setting.
    • Step 2: select Account->Add Account
      a) To add an Account: Add Credential to add account
    • Step 3: Select Account->Remove Account.
       b) To remove an Account: Select account that you need to remove->Option->Remove account
  • Q3:How to select data mode (Auto or GSM or WCDMA)?
    • Step 1:  Go to main menu and select setting
    • Step 2: Go to Mobile Network and then network Mode -> Select respective Sim1 or 2.
    • Step 3: Select Mode as per your need from there.
    • Step 4: GSM/WCDMA (Auto mode)/WCDMA only/GSM Only.
  • Q4:Automatically application installed & Delete itself?
    There are two process to solve this problem and both process need to done for its resolution. First process is given below:-
    • Step 1: First go to main Menu and select Setting.
    • Step 2: Go to “About phone”.
    • Step 3: Select “System updates”.
    • Step 4: Press “check new version”.
    • Step 5: After this, list will appear of issues which are solved with this new software version
    • Step 6: It will ask you to Download and once download complete then check.
    Second process (hard reset) is given below:-
    • Step 1:  First turn off your Gionee Smartphone.
    • Step 2:  Please take a back up of your data before hard reset.
    • Step 3:  Release any SIM card and SD card on your Smartphone.
    • Step 4: Press and Hold Vol + key and Power key 10 seconds.
    • Step 5:  Select “wipe data/ factory reset”. Then select “yes—delete all user data”
    • Step 6: Let him format your device and wipe data.
    • Step 7: Now “select reboot system now”.
  • Q5:Songs do not play in order?
    • Step 1: Go to main menu.
    • Step 2: Select Music play back interface.
    • Step 3: From option Settings turn random to "OFF".
    • Step 4: Now play music and check.
  • Q6:He can also update his handset through OTA, procedure of upgrade is given below?
    • Step 1: First go to main Menu and select Setting.
    • Step 2: Go to “About phone”.
    • Step 3: Select “System updates”.
    • Step 4: Press “check new version”.
    • Step 5: After this, list will appear of issues which are solved with this new software version
    • Step 6: It will ask you to Download and once download complete then check.
  • Q7:Wi-Fi connectivity issue?
    Resolution: Firstly, confirm with customer that he has Wi-Fi Router or modem connection, because we provide support only for home network or owner’s network not for office/3rd party networks.
    For Manual Setting:- we provide manual setting on handset.
    • Step 1:  First go to setting and then select wireless & Network, Turn on Wi-Fi.
    • Step 2:  Press option key and select add network.
    • Step 3  SSID name (Customer know already) then go security (If any, secure network).
    • Step 4: Enter password- 8 Digits (If secure network).

P5W

  • Q1:Call log is hide as well as photos is also not showing in gallery.
    • Step 1: First go to setting and select Security.
    • Step 2:  Disable the Guest mode.
    • Step 3:  Come back to the desktop.
    • Step 4: Check call logs and gallery..
  • Q2:Camera and Gallery application hide and delete from menu?
    • For above problem please ask customer to visit any his nearby Gionee Service centre. Service Centre will have to change green FPC camera with latest software version. Problem Solved.
  • Q3:Network is not strong as before?
    • Step 1:  3G Networks are week.
    • Step 2:  Go to setting and mobile network..
    • Step 3:  Select network mode.
    • Step 4: Select 2G only and check.
  • Q4:Delete the recent document for better performance; Due to recent document phone will get hangs, processing slow, extra power consumption?
    • Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.
    • Step 1: First go to the “Desktop”.
    • Step 2: Then long press “Left soft key on touch”.
    • Step 3: Then some recent document will appear on desktop.
    • Step 4: Swipe them one by one. And delete them for better performance.
  • Q5: Automatically application installed & Delete itself?
    • There are two process to solve this problem and both process need to done for its resolution. First process is given below:-
    • Step 1:  First go to main Menu and select Setting.
    • Step 2: Go to “About phone”.
    • Step 3: Select “System updates”.
    • Step 4: Press “check new version".
    • Step 5: After this, list will appear of issues which are solved with this new software version .
    • Step 6: It will ask you to Download and once download complete then check.
    • Second process (hard reset) is given below:-
    • Step 1:  First turn off your Gionee Smartphone.
    • Step 2:  Please take a back up of your data before hard reset.
    • Step 3:  Release any SIM card and SD card on your Smartphone.
    • Step 4: Press and Hold Vol + key and Power key 10 seconds.
    • Step 5:  Select “wipe data/ factory reset”. Then select “yes—delete all user data”.
    • Step 6: Let him format your device and wipe data.
    • Step 7: Now “select reboot system now”.

P5mini

  • Q1:Cannot send or receive text message?
    Possible cause:- Error message centre number, Guidelines are given below:-
    • Step 1: Go to SMS setting.
    • Step 2: Select the message centre number, check if the message center number is correct.
    • Step 3: if you do not know the correct message center number contact your local service provider for the "Message Center Number".
    • Step 4: Set the message centre number provided by service provider.
    • Step 5:Now check
  • Q2:How to switch off reminder of roaming while originating a call?
    • Step 1: Go to main menu and select setting.
    • Step 2: Select wireless network.
    • Step 3: Then go to Dual setting and select Roaming.
    • Step 4: Show roaming reminder -> Never.
  • Q3:Call log is hide as well as photos is also not showing in gallery.
    • Step 1: First go to setting and select Security.
    • Step 2: Disable the Guest mode.
    • Step 3: Come back to the desktop.
    • Step 4: Check call logs and gallery.
  • Q4:Network is not strong as before?
    • Step 1: 3G Networks are weak.
    • Step 2: Go to setting and mobile network.
    • Step 3: Select network mode.
    • Step 4: Select 2G only and check.
  • Q5:How can I set a song as Voice call ringtone?
    • Step 1: Go to the “System setting” -> All settings.
    • Step 2: Select the “Sound and Vibrate” and then go to “Voice call Ringtone”
    • Step 3: Choose Sim1 or Sim2 to where you want to set a song as Voice call ringtone.
    • Step 4: If Sim1 -> go to “Local” and from there select song and press “ok”.
  • Q6:How to Factory Reset an Android phone?
    • Step 1: Go to setting, and then select “Backup & Reset”.
    • Step 2:  From there “Factory Data Reset”.
    • Step 3: From there, select “Format Phone Storage” for best result.
    • Step 4: Let your phone device reboot.
    Note:-Reset Factory default will remove all user data; do take a backup of your data in PC or on Gmail.
  • Q7:How can I set a song as Voice call ringtone?
    • Step 1: Go to the “System setting” -> All settings.
    • Step 2:  Select the “Sound and Vibrate” and then go to “Voice call Ringtone”
    • Step 3: Choose Sim1 or Sim2 to where you want to set a song as Voice call ringtone.
    • Step 4: If Sim1 -> go to “Local” and from there select song and press “ok”.

P6

  • Q1:How to Add and Remove an account in Android?
    • Step 1: Go to main Menu and then setting.
    • Step 2: select Account->Add Account,
      a) To add an Account: Add Credential to add account
    • Step 3: Select Account->Remove Account,
      b) To remove an Account: Select account that you need to remove->Option->Remove account
  • Q2: How can I set a song as Voice call ringtone?
    • Step 1: Go to the “System settings”->All settings.
    • Step 2: Select “Sound and Vibrate” and then go to “Voice call Ringtone”.
    • Step 3: Choose Sim1 or Sim2, where you want to set a song as Voice call ringtone.
    • Step 4: If Sim1->go to “Local” and from there select song and press “ok”.
  • Q3: Delete the recent document for better performance. Due to recent documents phone will hang, get slow and consume more power.

    Files you've downloaded, photos you've taken, as well as data stored by apps, are major contributors to unnecessary clutter on your Android device. By cleaning out a few things, you gain space for new apps, system updates, or maybe a larger portion of your music collection.

    • Step 1: First go to the Home screen.
    • Step 2: Then long press Home Key.
    • Step 3: Then recent document will appear on the screen.
    • Step 4: Swipe them one by one and delete them for better performance.
  • Q4: How to Factory Reset an Android phone?
    • Step 1: Go to Settings, and then select Backup & Reset.
    • Step 2: From there Factory Data Reset.
    • Step 3: From there, select Format Phone Storage for best result.
    • Step 4: Let your phone device reboot.

    Note:-Reset Factory default will remove all user data; do take a backup of your data in PC or on Gmail.

  • Q5: How to do Data Account or APN Settings if user has edited or erased pre-installed data settings?

    There are two ways to resolve it.

    • Step 1: Do Reset Factory Default Settings.
    • Step 2: Or go to Main Menu and then Settings->Wireless & Networks.
    • Step 3: Select Mobile Network Settings and then Access Point Names (APN).
    • Step 4: In APN Add or Edit APN Settings as provided by service provider.
  • Q6: How to install application that is not downloaded from Google Play Store?
    • Step 1: Go to the Settings.
    • Step 2: Select the Security and then select the Device administrators.
    • Step 3: Check Allow installation of apps from unknown sources.
    • Step 4: Now install that application which you want to install.
  • Q7: Not able to download app from UC browser?
    • Step 1: Go to the Settings of UC browser.
    • Step 2: Clear the history.
    • Step 3: Change the default path to SD card.
    • Step 4: Now download the app.
  • Q8:Cannot send or receive text message?

    Possible cause: Error message centre number, Guidelines are given below:

    • Step 1: Go to SMS settings.
    • Step 2: Select the message centre number, check if the message center number is correct.
    • Step 3: If you do not know the correct message center number, contact your local service provider for the "Message Center Number".
    • Step 4: Set the message centre number provided by service provider.
    • Step 5: Now check.
  • Q9: How to switch off reminder of roaming while originating a call?
    • Step 1: Go to main menu and select settings.
    • Step 2: Select wireless network.
    • Step 3: Then go to Dual setting and select Roaming.
    • Step 4: Show roaming reminder Never.
  • Q10:What is Overturn Mute application and How to activate the Overturn Mute application?

    Overturn Mute is simple, absolutely free utility to turn the ringer mode to silent or vibrate (available in settings) by turning the phone face down.

    • Step 1: First go to the Dial Pad.
    • Step 2: Go to Call settings option and select “Call Setting”.
    • Step 3: Go to “Additional Setting”.
    • Step 4: Turn on the “Overturn Mute” Application.